book cover servey says Survey Says…: The Professionals’ Guide to Great Surveys (Soft cover, 56 pages)

Is the information you glean from customer and/or employee surveys accurate and actionable? Are you sure? Most survey results are not worth the time and effort that go into obtaining them because the survey instrument, administration, and/or data analysis are seriously flawed. This booklet will take you step-by-step through the survey process, revealing simple yet little-known “insider secrets” that will boost the effectiveness of your survey and enhance your confidence that the data-driven decisions you make are based on solid information.

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Organizational Renaissance™ Series:
Creating Fully Successful Employees

Are you someone who says, “Employees are our greatest asset?” If so, would your employees agree with that statement? In fact, employees are the foundation for every organization’s success: you cannot possibly have dissatisfied workers and delighted customers. The truth is, when employees are fully successful, the organization thrives.

Here are some of the things we cover in this 50-minute call:

  • The four elements of an Employee-centered Workplace™
  • Tools and techniques that demonstrate to employees that they are a high priority
  • How to assess employer performance – from the employees’ perspective
Listen in as we walk you step-by-step through a proven process that will help you accelerate your organization’s success by enabling your employees’ success..

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Organizational Renaissance™ Series:
Setting Priorities and Allocating Resources Effectively

When people feel overwhelmed because there’s so much to do, they often become paralyzed because they don’t know where to start. They don’t know how to set priorities properly. Unfortunately, without clear priorities, you cannot allocate scarce resources effectively.

If you can relate to these experiences, this call will help you clear the fog of uncertainty! Here are some of the things we cover in this one-hour teleseminar:

  • Where to begin to set priorities (the answer may surprise you!)
  • The elements of effective prioritizing
  • A logical process for setting priorities
  • Tools for helping to allocate resources
Listen in as we walk you step-by-step through a proven process that will help you set priorities in your organization.

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Creating a Positive Work Environment:
An Appreciative Approach to Organizational Change

What would it be like if, instead of fearing and resisting change, employees enthusiastically embraced it and became its advocates? How is it possible to create such a change in perspective? What impact would it have on organizational outcomes?

This one-hour teleseminar answers these questions and more! Listen in as we explain how an appreciative process can effect transformational change in the workplace, then provide specific appreciative practices you can incorporate in your organization immediately.


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Organizational Self-esteem: You Can't Succeed if You're Hiding Under the Desk

One characteristic that separates organizations that thrive from those that merely survive is healthy self-esteem. As a group, members of successful enterprises are confident and able to keep things in perspective. In contrast, employees of organizations that are in survival mode are likely to be hiding under their metaphorical desks, suffering under the weight of collective low self-esteem.

In this one-hour teleseminar we identify the characteristics of healthy organizational self-esteem, explain the connection between self-esteem and success, and provide tips, tools, and techniques you can use immediately to increase your organization's self-esteem.


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Optimize Your Outcomes by Focusing on Your True Value

Are you leaving money on the table and preventing your employees from becoming fully successful because you, or they, don't know your organization's true value? Learn how to identify clearly the value your organization provides.

In this one-hour teleseminar we explain how to differentiate between key concepts that influence your ability to identify your true value, remove organizational barriers to focusing on value, ensure your employees and customers recognize your organization's value, and apply the concepts discussed to your personal life.


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