Hearing organizational leaders declare, "Our employees are our greatest asset!" always makes me wonder if they actually treat their workers as valuable contributors. If the employees were asked to indicate how high on the organizational priority list they believed themselves to be, would their answers match management's sentiment and assessment? There is a way to find out.
In many organizations, employees are held accountable through use of a performance management system. However, I am not aware of a commonly used counterpart that enables employees to assess the organization's performance (vs. their managers' performance). Consequently, I researched and developed an Employer Performance Scorecard to meet this need. It contains four quadrants that represent key elements known to influence employees' perceptions of the work environment:
- Supervisors/managers: The #1 reason why employees leave organizations and join unions is dissatisfaction with their immediate supervisor.
- Organizational culture: Employees who feel they are part of something larger than themselves and that their views are respected are much more likely to believe they are valued than those who feel no such connection.
- Organizational processes: Employees who perceive that decisions and processes are procedurally fair will accept them, even if they are dissatisfied with the results of those decisions.
- Rewards and recognition: Though pay may be "a" reason for employee dissatisfaction, it generally is not "the" reason. A little recognition goes a long way.
Within each individual scorecard area, there are examples of factors to which management needs to pay attention. To obtain a copy of the Employer Performance Scorecard, simply go to the Special Resources section of the Business Alignment Strategies website and request it.
Pat Lynch, Ph.D., is President of Business Alignment Strategies, Inc., a consulting firm that helps clients optimize business results by aligning people, programs, and processes with organizational goals. You may contact Pat or call (562) 985-0333.
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