Revisiting the Employer Performance Scorecard

It is impossible to optimize business results if employees are anything less than fully successful. Achieving the goal of fully successful workers requires a commitment to creating an employee-centered workplaceô, an environment in which every person, process, system, program, and policy is focused on helping workers become fully successful.

How do you know what goes into creating such an environment? In May 2009 I wrote an article to introduce the Employer Performance Scorecard, a tool that enables employees to assess their organizationís performance (vs. their managersí performance). The idea is that management must determine how employee-centered their workers perceive the organization to be before they can devise a plan to help support workforce success.

Since writing that initial article, I have expanded the information it contains. Here are four additional points not included previously:

  • Supervisors play a critical role in organizational success. Organizations need to nurture and support them so they in turn can enable employee success.
  • One goal of organizational culture is to engender a sense of commitment in workers rather than one of compliance.
  • Accountability mechanisms must be embedded in all processes.
  • Using a total rewards approach provides multiple opportunities for customizing reward/recognition packages that speak to employeesí needs and interests.

Please contact us if you would like to learn more about how to optimize your business results by creating an employee-centered workplace™.

Pat Lynch, Ph.D., is President of Business Alignment Strategies, Inc., a consulting firm that helps clients optimize business results by aligning people, programs, and processes with organizational goals. You may contact Pat or call (562) 985-0333.


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